Payment problems and changes
- My payment was withdrawn but is missing from my statement or portal. What should I do?
- How do I request a change to my collection date or payment amount?
- What should I do about a returned payment, an unexpected withdrawal or a possible duplicate?
- Why did my US monthly home payment change, and how can I check the breakdown?
Statements and account records
Payments and completion
- How do I arrange an extra principal payment on my US home account?
- Can I make extra monthly or lump-sum payments in Canada?
- Is there an early-payoff fee or prepayment penalty in the US?
- Could I pay an early-payoff charge in Canada?
- How do I request payoff instructions for my US account?
- What should I confirm when I pay off, sell or refinance my US home?