How do I get monthly statements, payment history or help accessing my US account portal? – IjaraCDC

Applies to: United States.

For a US home account, ask Customer Care for the specific record you need: an Ijara statement, an investor or servicer statement, or payment history. Identify the period requested and whether the document needs to show extra principal payments or an updated balance.

The Ijara servicing portal and your investor's portal may contain different records. They also serve a different purpose from the application-document upload service. If you need access help, say which portal you mean and whether you are trying to register, sign in or locate a statement. Ask for the appropriate access instructions; never send a password.

For a document request, confirm:

Which party issues the required record.
The months or date range you need and any deadline.
How the record can be provided securely.

If you can sign in but a payment or balance is incorrect, request a payment reconciliation rather than treating it only as an access problem. If you need a regular monthly statement, name it explicitly: an escrow analysis or annual tax statement may not provide the same information.