How do I request a review to remove mortgage insurance or PMI?

Applies to: United States.

Contact Customer Care to request a mortgage-insurance or PMI review for your US home account. The investor or servicer must confirm which requirements apply to your account and whether removal can be approved.

Explain why you are requesting the review—for example, a recent extra principal payment or improvements to the property. Ask how to provide any supporting information securely, and request confirmation of:

• The current balance used for the review, including whether recent extra payments have posted.
• The applicable eligibility requirements and whether a valuation, appraisal or other evidence is needed.
• The decision, effective date and resulting payment amount if removal is approved.

An extra payment or home improvement does not by itself confirm that PMI has been removed. Continue to use your confirmed payment instructions until the team confirms any revised collection amount.