What should I do if the property is damaged?

Applies to: United States and Canada.

Property insurance is the starting point for a claim involving fire, a natural disaster or major property damage. Whether a particular loss is covered depends on the policy and the event.

Contact your insurer to report the damage and ask how to begin the claim. Also contact Customer Care if you need help with documents or questions involving your Ijara arrangement. Ask for the appropriate way to provide any supporting information.

Questions about a deductible, uninsured damage or who bears a remaining loss need a review of both the insurance policy and the relevant agreements. If the damage affects your ability to make payments, raise that separately with Customer Care so your account can be reviewed. Insurance coverage alone does not establish how the account or any outstanding balance will be handled.