My payment was withdrawn but is missing from my statement or portal. What should I do? – IjaraCDC

Applies to: United States.

For a US home account, ask Customer Care to trace the payment and reconcile the Ijara and investor or servicer records. A withdrawal from your bank does not, by itself, confirm that the investor has received and posted the payment.

Collection, clearing and onward submission are separate steps. For payments collected through the trust, funds may need to clear before they are sent to the investor. An update in the Ijara portal also needs to be distinguished from an update to the investor's record.

Start your request with the payment month and where the payment is missing. Ask how to provide the relevant withdrawal confirmation or statement securely. Request confirmation of:

Whether the funds have cleared and the payment has been sent onward.
Whether the investor has received it and how it was applied, including any extra principal.
Which record needs correcting and whether an updated statement is available.

If you have a past-due notice, a payment deadline or a credit-reporting concern, mention it immediately. Before making a replacement payment, confirm the status of the original payment and the next action for your account.