What should I do if I miss a payment or may default?

Applies to: Canada.

If you have missed a payment or think you may be unable to pay, contact Customer Care promptly to request a review of your Canadian account. If an account enters default, applicable foreclosure laws can govern the process.

Ask the team to confirm your account status, any outstanding amount and the next steps that apply to your agreement. If you have received a notice, explain that you have one and request the appropriate way to provide it.

Any proposed payment arrangement or change to your obligations needs an individual decision. This article does not establish a payment holiday, fee waiver or extension. If you need advice about a notice or enforcement action, discuss the actual documents with your lawyer.